At Offskip, we've created a community where members can read one another's travel reviews and plan and book their perfect trips. Once in a while, someone will try to game our system by attempting to post a fake review, so we thought it would be helpful to share our approach, our policies, and the actions we take to identify, block, and remove fraudulent reviews. Here's what we believe.
At Offskip, our members can submit reviews of their experiences at hotels, restaurants, and attractions.
The Offskip community has a wealth of valuable experience, and every one of our users should feel confident sharing their opinions. When you stay in a hotel or eat in a restaurant, you have a fundamental right to talk about that experience with others. We are immensely proud of the community we’ve built which helps customers do just that. We believe every experience counts, not just the ones where you paid the bill. If you have a party of 12 at a restaurant, we believe that all of them should have a voice. That's what Offskip stands for. Because we believe in promoting personal experiences, we do not take lightly the decision to remove a review from our site. It might be easier to give in to censorship and remove reviews that a business owner disagrees with. But it goes against what we stand for, which is the right for genuine consumers to share their experiences. In keeping with this philosophy, while we do require reviewers to certify that they are reviewing their own experiences before they can submit their review to Offskip, we don’t seek third-party verification.
We have unique processes for moderating the content submitted to Offskip, as well as proprietary algorithms that calculate a business' daily rank within our Offskip Ranking. Those processes and algorithms are applied in the same way to all content, complaints and properties. We never have and never will give our advertisers or anyone else preferential treatment.
Contact us at firstname.lastname@example.org