Content Integrity Policy

Our Approach to Content Integrity Policy

At Offskip, we've created a community where members can read one another's travel reviews and plan and book their perfect trips. Once in a while, someone will try to game our system by attempting to post a fake review, so we thought it would be helpful to share our approach, our policies, and the actions we take to identify, block, and remove fraudulent reviews. Here's what we believe.

We believe the best travel advice comes from other travelers.

At Offskip, our members can submit reviews of their experiences at hotels, restaurants, and attractions.

We believe in "the right to write."

The Offskip community has a wealth of valuable experience, and every one of our users should feel confident sharing their opinions. When you stay in a hotel or eat in a restaurant, you have a fundamental right to talk about that experience with others. We are immensely proud of the community we’ve built which helps customers do just that. We believe every experience counts, not just the ones where you paid the bill. If you have a party of 12 at a restaurant, we believe that all of them should have a voice. That's what Offskip stands for. Because we believe in promoting personal experiences, we do not take lightly the decision to remove a review from our site. It might be easier to give in to censorship and remove reviews that a business owner disagrees with. But it goes against what we stand for, which is the right for genuine consumers to share their experiences. In keeping with this philosophy, while we do require reviewers to certify that they are reviewing their own experiences before they can submit their review to Offskip, we don’t seek third-party verification.

We believe that everyone should play by the same rules. Businesses are not able to influence Offskip to improve their reviews, ratings or Traveler Ranking.

Businesses know that consumers rely heavily on reviews when making travel decisions. Unfortunately, we have seen over our 15 years that some unscrupulous businesses will try to cheat in order to attract more customers. We define “cheating” as positively reviewing their own business (or finding others to do so on their behalf) or negatively reviewing their competitors. These activities constitute fraud. Posting fake reviews violates the Offskip Terms of Use, as well as unfair competition and/or consumer protection laws in many countries. We invest massive amounts of time, effort and money into identifying and blocking fraudulent activity on our site.

We believe that businesses who don't play by the rules should be penalized.

Businesses know that consumers rely heavily on reviews when making travel decisions. Unfortunately, we have seen over our 15 years that some unscrupulous businesses will try to cheat in order to attract more customers. We define “cheating” as positively reviewing their own business (or finding others to do so on their behalf) or negatively reviewing their competitors. These activities constitute fraud. Posting fake reviews violates the Offskip Terms of Use, as well as unfair competition and/or consumer protection laws in many countries. We invest massive amounts of time, effort and money into identifying and blocking fraudulent activity on our site.

How Offskip identifies and blocks fraud

  1. We have a lot of experience what normal reviews and reviewing behavior tend to look like on our platform. We're experts at spotting patterns of fraudulent activity.
  2. We capture and record thousands of data points per hour and insert them into our proprietary fraud detection processes.
  3. We run reviews through automatic filters to identify moderation or integrity issues prior to publication. This process allows Offskip to analyze and categorize massive amounts of data quickly and thoroughly.
  4. We have a staff working to manage content and to identify, block and remove fraud.
  5. Once reviews are published, we allow business owners and community members to flag content for our review if they believe it is fraudulent. All reports from our community and owners are reviewed and analyzed by our team of content specialists.

How Offskip penalizes businesses found to engage in fraudulent activity

  1. We block or remove the fake reviews.
  2. Each fraudulent submission we identify has a negative impact on a business’s rank in our Traveler Ranking.
  3. We may disqualify properties engaging in fraud from any special recognition
  4. We aggressively pursue companies that offer to boost a business' reputation by writing fake reviews on its behalf. When we catch them, we remove all of the fake reviews they've posted, and we penalize their clients.

For more information…

Contact us at help@offskip.com